11-Centers for Excellence

11-Centers for Excellence

Form Quality Committees & Community of Practices Share and Learn from each other’s Best Practices Apply as needed only the ones that fit best for you

10-Embrace Diversity

10-Embrace Diversity

Inclusion with respect and kindness Allow differences to surface and manage conflicts Learn from diversity and apply for the purpose

09-GREAT LEADERS FOR QUALITY CULTURE

09-Great leaders for Quality Culture

Lead people to be their best by self-motivated Quality Audits Just Culture: Drive out fear to communicate through Quality Talks HPI: Understand Personality Traits by observing in Quality Walks

08-Establish QPMO

08-Establish QPMO

Know your “Whos” identify key stakeholders Listening Skills applied to Stakeholder Management through PoCsProvide PM training with QPMO Principles

06-Complex Adaptive Systems

06-Complex Adaptive Systems

The most adaptable will survive through Teamwork Creative Thinking and Partnerships People improve Processes: Establish Pull

05-Every-endeavor-is-a-Project

05-Every endeavor is a Project

Know your “Hows” utilizing project-thinking Project Management is a Skill for Life Guided Continuous Improvement is a Quality Project

04-Quality Philosophy

04-Quality Philosophy

Learn, Unlearn, and Relearn Flow with the change and tailor to your needs Anchor to your core values and principles

03-DESIGN-THINKING-APPROACH

03-Design Thinking approach

Know your “Whats” and keep a Requirement Matrix Embed quality requirements as you plan Encourage feedback through iterative experimentation

02-Balance and achieve Equilibrium

02-Balance and achieve Equilibrium

Know both extremes and stay centered to achieve a quality of life Don’t think absolutes and have a flexible open mind Adopt the Six-thinking hat method for fact-based decision making