In traditional Construction Quality Management Systems, major emphasis is placed on the Quality Control and Quality Assurance activities. Therefore, many CQM Key Performance Indicators are related to the number of Quality Inspections, Quality Observations, Quality Incidents, and Non-Conformance Reports. Ratios of Productivity and Safety might be added to the mix to create a sense of the success for a particular Construction Project or Program. However, CQM KPI has a holistic view of the entire CQM Project Structure and CQM Phases. Therefore, many more Quality Key Performance Areas are monitored and tracked.
As discussed before, CQM Methodology gathers its CQM Assets from a PMO created to monitor and track CQM efforts in an organization, therefore, all Business Intelligence gathered from the Apply CQM process will help in Construction Management, Risk Management, and ultimately Continuous Improvement of the Construction Project as well as the Organization.
Benefits in use of CQM KPI
Monitoring and Tracking Key Performance Indicators on a Business Intelligence Dashboard will help with Quality Improvement of Construction Projects in several folds. BI4CQM helps with proper planning and obtaining the appropriate data and measures to aid decision making and make better use of resources. Tracking KPI Measures visually on a BI Dashboard increases decision making speed by rapid reactivity to criticality.
The CQM KPIs are designed for CQM Key performance areas such as Efficiency Monitoring and Productivity, Impact Indicator and customer satisfaction, finally last but not least, Value created and Effectiveness.
CQM KPA
According to the CQM Phases in the CQM Methodology, Scope Changes, Cost Variances, and Schedule Impacts from beginning to end of a Construction Project are part of tracking a successful Construction Quality Management Program.
As defined by CQM Methodology a successful CQM Implementation would meet Customer Satisfaction by completing Scope within Budget in the allowed Time. Therefore, any changes in the Performance Baseline must be evaluated to see whether the CQM Methodology needs improvement.
CQM KPA list is as follows:
- Monitor Scope and Track Changes
- Monitor Progress and Track Root Cause of Delays
- Monitor Budget and Track Change Orders
- Identify Weaknesses and Track Training Needs
- Report on Cost of Quality due to Rework
- Compare Project Performace vs. Others
- Monitor Stakeholders & Assess Client Satisfaction
- Evaluate the CQM Methodology’s effectiveness
- SCM Scorecard Evaluation on Responsiveness & QM Satisfaction
CQM KPI
The key performance indicators vary from project to project and organization to organization. Depending on nature and discipline, the CQM Team might select different KPIs to monitor and track. This will be determined by the CPMP and IPD director. However as a Quality Manager or Director for a CQM Program, certain CQM KPI will help in tracking the success of the CQM Implementations such as:
- Turnover Days for Submittal and RFI reviews A/E side
- Turnover Days for Submittal and RFI reviews SCM Side
- BIM Clashes and Coordination Issues due to Design
- Number of QC Inspection Reports generated by each Subcontractor
- Number of QA Reports Issued by Third-Party Testing
- Number of Defects found in Material Delivered over a certain time
- Number of Quality Incidents over a period of time
- Number of Delay Days caused by Quality Incidents
- Number of Days to Correct a Non-Conformance
- Cost of Rework caused by lack of Quality Control
- Cost Savings due to Proper Quality Assurance
- Number of Meetings, Talks, Orientations per SCM or Period of Time
- Number of Defects, Incidents, Issues by Vendor, Supplier, Subcontractor
CQM KPI tools
There are many available tools available to monitor and track CQM KPIs. Many Project Management Information System applications have incorporated Quality KPA Monitoring in their BI Dashboards. But the one Tool that has the most advanced system and CQM.US Experts recommend is the Strategy Execution Software by BSC Designer. CQM Experts could help Construction Companies and Organizations to implement and customize this tool for their need in a LEAN fashion.